Privacy Policy

Who we are

Silkwood Group operates through Silkwood Invest Ltd (registered in the United Kingdom) and Silkwood Investment Management FZCO (registered in the United Arab Emirates under Licence No. 73738, IFZA Business Park, Dubai Digital Park, Dubai). We are registered with the UK Information Commissioner's Office (ICO) and are a member of the Property Redress Scheme.

This policy explains what personal data we collect through silkwoodgroup.com and our sales process, why we collect it, and the rights you have over it. It is written to comply with the UK GDPR and the Data Protection Act 2018.

What we collect

Enquiry and registration data: your name, email address, phone number, country of residence and anything you include in a message when you submit a form, register for supported housing access, request a brochure, or subscribe to our newsletter.

Transaction data: where you proceed with a purchase, the information needed to progress a reservation, identification documents, proof of funds and contact details for your professional advisers. This is collected directly from you, never through the website.

Usage data: standard analytics information such as pages visited, approximate location, device and browser type, collected via cookies once you have consented to them.

How we use it

To respond to your enquiries and send you the information you have requested, including details of developments and private supported-housing releases where you have registered for them.

To send market insight and new opportunities by email where you have subscribed or registered, every email includes an unsubscribe link, and you can opt out at any time.

To progress reservations and purchases, including sharing relevant details with developers, solicitors, mortgage brokers and management companies involved in your transaction, only ever to the extent needed to complete the work you have engaged us for.

To meet our legal obligations, including anti-money-laundering checks where applicable.

Lawful basis

We rely on legitimate interest to respond to direct enquiries, on consent for marketing communications and non-essential cookies, on contract where we are progressing a purchase for you, and on legal obligation for compliance checks.

Storage and sharing

Your data is stored in our customer relationship management system and email platforms, access to which is restricted. We do not sell personal data. We share it only with the parties described above, with service providers who process it on our instructions, or where required by law. Where data is transferred outside the UK or EEA, including to our UAE office, we apply appropriate safeguards.

We keep enquiry data for as long as needed to serve you and for a reasonable period afterwards, after which it is deleted or anonymised.

Your rights

You have the right to access the personal data we hold about you, to correct it, to have it deleted, to restrict or object to its processing, and to data portability. To exercise any of these rights, email team@silkwoodgroup.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies to make the site work, and analytics and marketing cookies only with your consent, which you can withdraw at any time via the cookie settings. A detailed list of cookies and their purposes is available on request.

Contact

Questions about this policy or your data: team@silkwoodgroup.com, or write to Silkwood Group, Swan Building, 20 Swan Street, Manchester M4 5JW, United Kingdom. This policy was last updated in June 2026 and may be revised from time to time.